How It Works

Creating Your Custom Pet Plush Doll is Easy

At Moment in Heart, we turn your beloved pet into a lifelike, handcrafted plush doll. Here's how it works:

Step 1: Choose Your Size

Browse our range of sizes and select the one that's right for you. From a compact 15CM keepsake to a generous 60CM display piece, there's a size for every home.

Step 2: Upload Your Photo

Upload a clear, front-facing photo of your pet. The better the photo, the more lifelike your doll will be! Natural lighting and a plain background work best.

Step 3: Add Your Personal Touch

Share your pet's name and any special details you'd like us to know — unique markings, favourite colours, or anything that makes your pet extra special.

Step 4: We Craft Your Doll

Our skilled artisans in our workshop handcraft your doll with love and attention to detail. Every stitch is made to capture your pet's unique likeness.

Step 5: Delivered to Your Door

Your finished doll is carefully packaged and shipped directly to you in Australia. Please allow 3–4 weeks for production plus 1–2 weeks for delivery.

Photo Tips for the Best Result

  • Use a clear, high-resolution photo
  • Ensure your pet's face is clearly visible
  • Natural lighting is best — avoid flash
  • A plain or simple background works best
  • Front-facing photos give the most accurate likeness

Have questions? Visit our FAQ page or contact us — we'd love to help!